• Seating arrangement for all transfers are as per the availability & our tour manager allows it.
• The pick up/drop off timing can be modified as per the trip schedule. This also may change depending on traffic conditions and your location.
• Some of the mentioned inclusions may remain closed on weekends or specific days as per the government norms for which we do not hold the responsibility.
• The actual transfer timing may vary up to 30/60 minutes to the time listed on the website.
• Summer clothing is suitable for most of the year, but sweaters or jackets may be needed for the winter months.
• We recommend carrying sunglasses, hats and sun protection cream.
• Private Transport can be organized on request for all tours.
• Leaving off your personal belongings like Media equipment, wallets or any other valuable items in our vehicles or tour sites is solely at your responsibility. Our drivers and tour guides will not be responsible for it.
• No strollers allowed inside the vehicles without prior information so please inform us at the time of making the reservation.
• An adult must accompany children from 3 to 12 years in the water in any of the water activities
• On Islamic occasions and National holidays, the tour will not serve alcohol, and there will be no live entertainment.
• Please read carefully and understand the contents of the Tour Brochure/itinerary, the 'Terms and Conditions,' Price Grid and such other documents as may be applicable, as all these will form part of your contract with us once you affect the booking.
• Photography of UAE residence especially ladies, military institutions, government buildings, and installations, is strictly prohibited.
• Littering is a punishable offense and offenders may face penalties in the form of fines.
• Smoking inside public areas is not allowed.
• Some tours require your original passport or Emirates ID, and we have mentioned this information in the critical notes so please ensure that you read the critical information, we will not be responsible if you miss any tour where your passport or ID is mandatory.
• We reserve the rights to charge 100% No show charges if the guest is not turning up on time for the pickup.
• No refund for partly utilized services.
• Due to any uncontrollable circumstances, i.e. (traffic conditions, vehicle breakdowns, delay by other guests, weather circumstances), if the tour gets delayed or canceled, we will provide alternate options if possible.
• If in any case the guest does not show up on time and our vehicle departs from the pickup location then we will not arrange for alternative transfer & no refund is provided for the missed tour.

• Life jacket and paddle
• Brief safety and paddling instruction
• Bottled water                       
• Locker access 

NOTE: Please check Option wise inclusions for every product before booking

• Please bring your original passport or Emirates ID with you to be presented at the counter
• Please carry your own costumes & towels
• Must be able to swim and paddle independently
• Life jackets are mandatory and provided
• Kayaking is restricted to designated safe zones
• Arrive 10 minutes before your session for a safety briefing
• Minimum age: 13 years (must be accompanied by an adult if under 18)
• Not suitable for young children or infants"

• A Dubai visa is issued solely at the discretion of UAE Immigration Authorities. So, Rayna Tours and Travels cannot guarantee that a visa application will be approved.
• Once your Dubai visa application is submitted, the visa fee is non-refundable, irrespective of it’s approved, rejected, or delayed.
• The processing duration provided is only an estimate. Visa processing may take longer due to UAE government holidays, or if additional documents are requested by UAE authorities.
• Applicants must submit a completely filled-out application with accurate information. Any errors, missing details, or misleading information may result in delays or even denial of a visa.
• UAE visa authorities may request additional information, security deposits documents during the processing of your visa to avoid delays or visa rejection.
• If a visa application is delayed or denied due to an applicant’s travel history like blacklisting or absconding cases, Rayna Tours and Travels should not be held responsible.
• Please note that approval of a Dubai does not guarantee entry into the country, as the final decision to enter the country at the port of entry is determined by immigration officials
• Travelers must bear any fines, penalties, or legal consequences due to overstay or violation of any visa rules.
• Dubai visa rules, documentation requirements, processing times, and fees may change without prior notice.

• In case Tours or Tickets cancelled after Booking 100 % charges will be applicable.

• Children below 13 years of age are not allowed for this activity
• Individuals must be able to swim and paddle independently
• Individuals below 18 years of age should be accompanied by an adult

• Arrive at the kayaking center in Abu Dhabi and complete the required registration and safety briefing.
• Receive your kayak and paddle, along with instructions from the guide.
• Launch into the water and enjoy kayaking through Abu Dhabi’s scenic waterways at your own pace, taking in the city views and natural surroundings.
• Return to the center to conclude your experience.