• Seating arrangement for all transfers are as per the availability & our tour manager allows it.
• The pick up/drop off timing can be modified as per the trip schedule. This also may change depending on traffic conditions and your location.
• Some of the mentioned inclusions may remain closed on weekends or specific days as per the government norms for which we do not hold the responsibility.
• The actual transfer timing may vary up to 30/60 minutes to the time listed on the website.
• Summer clothing is suitable for most of the year, but sweaters or jackets may be needed for the winter months.
• We recommend carrying sunglasses, hats and sun protection cream.
• Private Transport can be organized on request for all tours.
• Leaving off your personal belongings like Media equipment, wallets or any other valuable items in our vehicles or tour sites is solely at your responsibility. Our drivers and tour guides will not be responsible for it.
• No strollers allowed inside the vehicles without prior information so please inform us at the time of making the reservation.
• An adult must accompany children from 3 to 12 years in the water in any of the water activities
• On Islamic occasions and National holidays, the tour will not serve alcohol, and there will be no live entertainment.
• Please read carefully and understand the contents of the Tour Brochure/itinerary, the 'Terms and Conditions,' Price Grid and such other documents as may be applicable, as all these will form part of your contract with us once you affect the booking.
• Photography of UAE residence especially ladies, military institutions, government buildings, and installations, is strictly prohibited.
• Littering is a punishable offense and offenders may face penalties in the form of fines.
• Smoking inside public areas is not allowed.
• Some tours require your original passport or Emirates ID, and we have mentioned this information in the critical notes so please ensure that you read the critical information, we will not be responsible if you miss any tour where your passport or ID is mandatory.
• We reserve the rights to charge 100% No show charges if the guest is not turning up on time for the pickup.
• No refund for partly utilized services.
• Due to any uncontrollable circumstances, i.e. (traffic conditions, vehicle breakdowns, delay by other guests, weather circumstances), if the tour gets delayed or canceled, we will provide alternate options if possible.
• If in any case the guest does not show up on time and our vehicle departs from the pickup location then we will not arrange for alternative transfer & no refund is provided for the missed tour.

• Entry tickets and Transfers are allotted as per the options selected
• Ski/Snowboard equipment, Jackets, trousers, disposable socks, snow boots, fleece gloves, and Helmets will be provided at the venue for safety measures.
  
  
• Please check Option wise inclusions for every product before booking
  

• Gear provided: ski/snowboard equipment, jackets, trousers, socks, snow boots, fleece gloves, helmets
• Children under 13 must wear helmets at all times
• Snow Bullet ride requirements: children over 8 years old, at least 125 cm tall, and 30 kg+; adults max 120 kg
• No mobile phones or cameras allowed in the Penguin Encounter Area
• Eating and drinking allowed only at designated areas (Avalanche Café and North 28 restaurant); timings subject to change
• Snow Daycation Pass includes optional activities (subject to availability); select another activity if unavailable
• Slope access for experienced skiers and snowboarders only
• Venue is not wheelchair accessible
• Pregnant women cannot participate in activities
• For Snow Premium, carry your confirmation email (sent 48 hours prior)
• No eating, drinking, or smoking inside transfer vehicles

• We reserve the complete right to reschedule an itinerary or route, adjust pricing, or even cancel a tour whenever, at our sole discretion, mainly if we deem it is vital for your safety or convenience. 

• Unused inclusion in a tour package is non-refundable. 

• Any guest failing to reach on time at the designated pick-up point will be considered a no-show. No reimbursement or alternative transfer will be arranged in such circumstances.

• Should a tour booking be cancelled or altered for reasons of bad weather, vehicle issue or traffic problems, we will make all sincere efforts to arrange alternative service with similar options, however, based on its availability.  

• The arrangement of seating will depend on its availability and will be done by our driver or tour guides.

• Pick-up and drop-off timings listed on the website are approximate, and they will be adjusted as per your location as well as traffic conditions.  

• Coupon Codes can be redeemed only through online booking process.

• We reserve the right to charge 100% No Show charges if guests do not turn up on time for the pick-up.

• In any case the guest does not show up on time and our vehicle departs from the pickup location, then we will not arrange for alternative transfer & no refund is provided for the missed tour.

• Seating arrangement is done as per the availability & it is decided by the Driver or Tour Guide except in case of private transfers.

• All Cancellations made 48 hours prior to the Tour departure time NO charges will be applicable
• If Cancellation made within 48 hours to your Tour departure time 100% charges will be applicable
• If eligible for Refund your Amount will be returned back to your Account within 7 working days.

• Children below 3 years of age are considered an infant and infants are not allowed to this activity
• Children from 3 to 13 years will be considered Child.
• Children above 14 years will be charged Adult Rates.

• Arrive at Ski Dubai and check-in at the counter. Collect your tickets and equipment.
• Get fitted with ski/snowboard gear, including boots, poles, and helmets
• Hit the slopes and enjoy skiing or snowboarding on the well-maintained trails.
• Take a scenic chairlift ride to the top of the slopes for stunning views.
• Explore the Snow Park and engage in activities like snowball fights and building snowmen.
• Experience the thrill of riding the Snow Bullet, an exciting zipline adventure.
• Indulge in a hot chocolate or snacks at one of the cozy cafes.
• Capture memorable moments and enjoy the unique atmosphere of an indoor ski resort.
• Return your equipment and depart with unforgettable memories of your Ski Dubai experience.
  

Please Note: Certain elements of the Ski Dubai experience may vary as per the purchased ticket.