Sky Views at Address Sky View Hotel offers three thrilling experiences, including the Sky View Observatory. With the standard ticket, visitors enjoy breathtaking panoramic views of Dubai from the observatory, providing a unique and exciting perspective of the city.

• Seating arrangement for all transfers are as per the availability & our tour manager allows it.
• The pick up/drop off timing can be modified as per the trip schedule. This also may change depending on traffic conditions and your location.
• Some of the mentioned inclusions may remain closed on weekends or specific days as per the government norms for which we do not hold the responsibility.
• The actual transfer timing may vary up to 30/60 minutes to the time listed on the website.
• Summer clothing is suitable for most of the year, but sweaters or jackets may be needed for the winter months.
• We recommend carrying sunglasses, hats and sun protection cream.
• Private Transport can be organized on request for all tours.
• Leaving off your personal belongings like Media equipment, wallets or any other valuable items in our vehicles or tour sites is solely at your responsibility. Our drivers and tour guides will not be responsible for it.
• No strollers allowed inside the vehicles without prior information so please inform us at the time of making the reservation.
• An adult must accompany children from 3 to 12 years in the water in any of the water activities
• On Islamic occasions and National holidays, the tour will not serve alcohol, and there will be no live entertainment.
• Please read carefully and understand the contents of the Tour Brochure/itinerary, the 'Terms and Conditions,' Price Grid and such other documents as may be applicable, as all these will form part of your contract with us once you affect the booking.
• Photography of UAE residence especially ladies, military institutions, government buildings, and installations, is strictly prohibited.
• Littering is a punishable offense and offenders may face penalties in the form of fines.
• Smoking inside public areas is not allowed.
• Some tours require your original passport or Emirates ID, and we have mentioned this information in the critical notes so please ensure that you read the critical information, we will not be responsible if you miss any tour where your passport or ID is mandatory.
• We reserve the rights to charge 100% No show charges if the guest is not turning up on time for the pickup.
• No refund for partly utilized services.
• Due to any uncontrollable circumstances, i.e. (traffic conditions, vehicle breakdowns, delay by other guests, weather circumstances), if the tour gets delayed or canceled, we will provide alternate options if possible.
• If in any case the guest does not show up on time and our vehicle departs from the pickup location then we will not arrange for alternative transfer & no refund is provided for the missed tour.

• Access to Sky Views Observatory (Levels 52 & 53)
• Panoramic glass elevator ride
• 46-metre Glass Walk (glass floor experience)
• One-time Glass Slide experience (transparent tube from Level 53 to Level 52)
• Transfers (If selected)

• ky Views Dubai is located on Levels 52 and 53 of the Address Sky View Hotel, Downtown Dubai, at 219.5 meters above ground
• A valid Passport or Emirates ID must be carried at the time of visit
• Please arrive at least 20 to 30 minutes before your scheduled entry time
• For sunset viewing between 3:00 PM and 7:00 PM, book your entry at least 90 minutes in advance during peak season
• During peak hours, waiting time for the Glass Slide may be up to 30 minutes
• Tickets are non-refundable and non-exchangeable once purchased
• There will be no refund for unused or partially used services
• Sky Views Dubai is not responsible for reduced visibility caused by weather conditions
• Entry timings and ticket prices are subject to change without prior notice
• Eating, drinking, and smoking inside any transfer vehicle is strictly prohibited
• Children must be accompanied by an adult at all times
• Age Criteria: Guests aged between 12 and 65 years are eligible for the Glass Slide — children below 12 years are not allowed
• Weight Criteria: Guests weighing between 30 kg and 150 kg are allowed for the Glass Slide
• Height Criteria: Guests with height between 120 cm and 200 cm are allowed for the Glass Slide
• Dress Code: Modest, comfortable, closed-toe shoes are required — no loose dresses, skirts, high heels, flip flops, loose footwear, long or loose scarves, or shoes with sharp metal edges
• Health Conditions: The Glass Slide is not permitted for pregnant guests or guests with neck or back weakness, broken bones, heart conditions, nervous disorders, epilepsy, motion sickness, or severe physical or mental disorders
• Under Influence: Guests under the influence of alcohol, narcotics, or any judgment-impairing medication are not permitted on the Glass Slide
• Please notify Sky Views staff of any disability — intellectual or physical — that may affect your ability to complete the experience

Please note:

• Sky Views can be accessed through The Address Sky View Hotel, Tower 1, Level 1 — entry point next to the residence entrance
• Alternatively, access via The Dubai Mall metro link to the main entrance of Sky Views, Level 1 (next to Marina Pharmacy)

• We reserve the complete right to reschedule an itinerary or route, adjust pricing, or even cancel a tour whenever, at our sole discretion, mainly if we deem it is vital for your safety or convenience. 

• Unused inclusion in a tour package is non-refundable. 

• Any guest failing to reach on time at the designated pick-up point will be considered a no-show. No reimbursement or alternative transfer will be arranged in such circumstances.

• Should a tour booking be cancelled or altered for reasons of bad weather, vehicle issue or traffic problems, we will make all sincere efforts to arrange alternative service with similar options, however, based on its availability.  

• The arrangement of seating will depend on its availability and will be done by our driver or tour guides.

• Pick-up and drop-off timings listed on the website are approximate, and they will be adjusted as per your location as well as traffic conditions.  

• Coupon Codes can be redeemed only through online booking process.

• We reserve the right to charge 100% No Show charges if guests do not turn up on time for the pick-up.

• In any case the guest does not show up on time and our vehicle departs from the pickup location, then we will not arrange for alternative transfer & no refund is provided for the missed tour.

• Seating arrangement is done as per the availability & it is decided by the Driver or Tour Guide except in case of private transfers.

• For all cancellations made 24 hours prior to the tour departure time NO charges will be applicable. 
• If cancellation made within 24 hours of your tour departure time 100% charges will be applicable.
• If eligible for a refund your amount will be returned back to you within 7 working days.

• Children under 3 years will be considered infants and entry will be free of cost.
• Children above ages of 3 to 8 will be considered as children and charged a child rate.
• Children above age 8 will be considered an adult and charged the adult rate.

• Transfers (if selected)
• Upon arrival, present your entry ticket or reservation confirmation to the staff at the entrance
• Explore the observation deck and take in the breathtaking views of Dubai's skyline from the 52nd floor
• Enjoy the unique sensation of sliding down while being surrounded by the stunning cityscape through the glass slide
  
• Take your time to capture photos, soak in the panoramic views, and admire the architectural marvels of Dubai